Tickets
Open tickets, closed tickets, raise a new ticket and track any ticket.
Support Portal Dashboard
A single My Support dashboard for enterprise customers — tickets, assets, AMC, warranty, engineer visits and SLA performance in one place.
My Support dashboard
Everything about your support, on one screen
Four headline cards at the top, then your latest tickets with priority, status, engineer and SLA. The preview below uses sample data.
03Open Tickets
01Engineer Visit Today
126Assets Covered
ActiveAMC
| Ticket ID | Issue | Site | Priority | Status | Engineer | SLA | Last Updated |
|---|---|---|---|---|---|---|---|
| EXO-SR-000123 | Firewall connectivity problem | Gurugram HO | P1 | Work in Progress | EXO-FE-0417 | Within SLA | 10 min ago |
| EXO-SR-000119 | Printer not detected on network | Pune Branch | P3 | Engineer Dispatched | EXO-FE-0288 | Within SLA | 1 hr ago |
| EXO-SR-000116 | Access point offline — 2nd floor | Mumbai Office | P2 | Waiting for Spare | EXO-FE-0152 | Within SLA | 3 hrs ago |
| EXO-SR-000111 | New user laptop setup | Gurugram HO | P4 | Resolved | EXO-FE-0417 | Met | Yesterday |
| EXO-SR-000108 | NAS backup job failing | Bengaluru DC | P2 | Closed | Remote desk | Met | 2 days ago |
What the portal brings together
Fourteen views, six jobs
Assets & AMC
Every covered asset with its AMC and warranty status.
Field work
Preventive maintenance, engineer visits and service reports.
SLA performance
Response and resolution performance against your contract.
Documents & escalations
Contracts, reports and the status of every escalation.
Support contacts
Your service desk, regional coordinator and escalation contacts.
Portal access
Request access for your organisation
The portal is for enterprise customers with an active contract. Tell us who needs access and our team will confirm onboarding for your account.
- Access is set up per organisation and per user
- Tickets, assets and AMC are loaded from your contract
- Until then, every support channel works as normal
Need support right now?
Raise a service request
Portal access request
Fields marked * are required.