Windows issues
Secure Remote IT Support
Get technical assistance without waiting for an onsite engineer where the issue can be diagnosed or resolved remotely.
Suitable for
What remote support can resolve
If the problem needs hands on hardware, we route it to a field engineer instead.
Software troubleshooting
Email configuration
Microsoft 365
Google Workspace
Printer configuration
Network troubleshooting
Firewall configuration
VPN troubleshooting
Server troubleshooting
Application problems
Security configuration
Remote support process
Six steps, always with your authorisation
Raise Request
Customer submits the issue.
Verification
Support team verifies customer identity and support entitlement.
Secure Connection
Customer authorizes the approved remote-support session.
Troubleshooting
Engineer diagnoses and works on the issue.
Resolution
Engineer documents work performed.
Session Closed
Remote access session is terminated.
Security notice
Remote access should only occur with customer authorization.
Customers should never provide passwords or remote-access credentials to unidentified individuals claiming to represent ExosysNetworks. If in doubt, end the call and ring the service desk on +91 7603053191 to confirm.
Request
Request remote support
Tell us about the problem. The support team verifies your identity and entitlement, then an engineer calls to start an approved session.
- Sessions start only when you approve them
- Work performed is documented on the ticket
- Access ends when the session is closed
Remote support request
Fields marked * are required.
Remote support request created
Your request has reached the service desk. After verification, an engineer contacts you on your registered number to start the session.
- Ticket ID
- EXO-SR-XXXXXX
- Created
- —
Needs an engineer on site?
Raise a service request for onsite support and a field engineer is dispatched from the nearest location.