AMC Customer Support

A dedicated support page for customers having an active Annual Maintenance Contract with ExosysNetworks.

Raise AMC Request Verify your AMC
AMC verification

Confirm your contract and coverage

Enter your AMC Contract Number or Customer ID and we confirm the contract record below.

Contract record

  • AMC Number
  • Customer Name
  • Contract Start Date
  • Contract End Date
  • AMC Type
  • Covered Locations
  • Covered Assets
  • Service Status

Verify your AMC

Fields marked * are required.

Verify with *

Contract details are shared only with the registered customer contact.

AMC types

What your contract covers

Parts included

Comprehensive AMC

Coverage according to the customer's agreement may include:

  • Labour
  • Preventive maintenance
  • Breakdown support
  • Specified spare parts
  • Repair/replacement obligations
About Comprehensive AMC
Parts charged separately

Non-Comprehensive AMC

May include the following, while spare parts/materials are charged separately:

  • Labour
  • Technical support
  • Preventive maintenance
  • Breakdown service
About Non-Comprehensive AMC
AMC service request

Log a call against your AMC

Breakdowns, preventive maintenance visits and replacement requests are logged against your contract number so coverage is confirmed before the engineer goes out.

  • Entitlement checked against the contract and covered assets
  • Engineer scheduled for the covered location
  • Service report shared on closure

AMC service request

Fields marked * are required.

1Request type

Customer selects *

2Contract & contact

3Asset & issue

What is affected, since when, and how many users or devices.

Your Ticket ID is issued as soon as you submit, and a confirmation is emailed to you.

Preventive maintenance

Your PM record at a glance

Customers can see the maintenance position of their contract at any time. The values below are sample data.

Preventive maintenance

Sample
Last PM Date
21 Aug 2026
Next PM Due
20 Nov 2026
PM Engineer
EXO-FE-0417
PM Report
Shared on completion
Pending Recommendations
UPS battery replacement · switch firmware update
Request PM schedule or report
AMC assets

Every covered asset, in one register

A customer portal can display the full asset register for the contract. The rows below are sample data.

Sample register
Asset IDDevice TypeOEMModelSerial NumberLocationAMC StatusLast Service Date
AST-0142DesktopDellOptiPlex 7010XXXX-7Q2XPune BranchCovered12 Aug 2026
AST-0218Laser PrinterHPLaserJet Pro M404dnXXXX-41LBMumbai OfficeCovered03 Sep 2026
AST-0305SwitchCiscoCatalyst 9200LXXXX-9C2KGurugram HOCovered21 Aug 2026
AST-0311FirewallFortinetFortiGate 60FXXXX-F60FGurugram HOCovered21 Aug 2026
AST-0390NASSynologyDS920+XXXX-D920Bengaluru DCRenewal due29 Jul 2026
AMC renewal

Renew before coverage lapses

Your AMC expires in 30 days.

When the contract approaches expiry, we remind you so there is no gap in coverage. Request the renewal and we send an updated quotation against your current asset list.

Request AMC Renewal About our AMC services

Need something outside your AMC?

Raise a standard service request and the service desk will confirm coverage or quote the work.

Raise a Service Request Call +91 7603053191