DOA Support
For eligible products that fail shortly after delivery, subject to OEM/distributor DOA policy.
Product Warranty & RMA Support
Customers who purchased products through ExosysNetworks can request assistance with manufacturer/OEM warranty, DOA and RMA coordination.
Warranty lookup
Check a product’s warranty
Enter a serial number or invoice number. We return the information below, where this information is available to ExosysNetworks.
Information returned
- Product
- OEM
- Model
- Serial Number
- Purchase Date
- Warranty Type
- Warranty Status
- Expiry Date
Warranty lookup
Fields marked * are required.
Warranty categories
The help we provide
OEM Warranty
Assistance coordinating manufacturer warranty.
RMA Support
Return Material Authorization assistance.
Warranty Extension
Customer can request quotation for extended OEM warranty.
RMA process
How a return moves through RMA
The same sequence set out in our Warranty Policy. Customers should not ship equipment for RMA without appropriate authorization.
- Technical troubleshooting
- Warranty verification
- OEM/distributor approval
- RMA number generation
- Return of defective hardware
- Inspection
- Repair/replacement
- Return shipment
Raise warranty request
Tell us about the product and the fault
Invoice and serial number let us verify the warranty with the OEM straight away.
Important Message
Product warranty is generally governed by the applicable OEM/manufacturer's terms. ExosysNetworks may assist with warranty verification, ticket creation, RMA coordination and escalation.
Warranty request form
Fields marked * are required.
Warranty request received
The service desk has your request and a confirmation has been emailed to you. We will verify the warranty and begin OEM coordination.
- Request reference
- EXO-WR-XXXXXX
- Prepared
- —
Product out of warranty?
Our break-fix and AMC services keep equipment running after the OEM warranty ends.