How Can We Help You?

ExosysNetworks Customer Support provides centralized assistance for IT products, infrastructure, networking, cybersecurity, servers, storage, surveillance, software and managed IT services.

Raise a Service Request Find the right channel
Start here

Pick the right channel before you create a ticket

Customers can use this page to identify the correct support channel before creating a ticket. Match your situation on the right, or jump to a type of support below.

Something has stopped working or needs a fixRaise a service request You want the status of a request you already raisedTrack your ticket A product bought through us has failed under warrantyWarranty & RMA You have an active AMC and need a breakdown or PM visitAMC support The issue can be fixed over a secure remote sessionRemote support A ticket is not progressing as committedEscalation matrix You have a question rather than a faultContact support
A · Product Support

Support for products purchased through ExosysNetworks

Choose the product family to raise a request with the right team selected.

Network switch ports with patch leads connected

Networking

  • Network Switches
  • Routers
  • Wireless Access Points
  • Controllers
  • Network Accessories
Raise a product ticket
Analyst with lines of code projected across his face

Cybersecurity

  • Firewalls
  • Endpoint Security
  • Antivirus
  • EDR/XDR
  • DLP
  • Email Security
  • Security Appliances
Raise a product ticket
B · Technical Support

Experiencing a technical problem?

Customers experiencing technical problems can request assistance with any of the areas listed. Many can be resolved remotely; the rest are routed to a field engineer.

Raise Technical Support Ticket Request remote support

We help with

  • Hardware failure
  • Operating system issues
  • Network connectivity
  • Internet connectivity
  • Wi-Fi
  • Firewall
  • VPN
  • Server
  • Storage
  • Backup
  • CCTV
  • Printer
  • Software
  • Security
  • Cloud
  • Email
  • User access
C · Installation Support

Bought the equipment? We will install it

For customers requiring assistance after purchasing equipment — from racking the hardware to configuring, testing and commissioning it.

Request Installation Support

Services can include

  • Hardware installation
  • Rack installation
  • Switch installation
  • Firewall installation
  • Access Point installation
  • Server installation
  • Storage installation
  • CCTV installation
  • Software installation
  • Configuration
  • Testing
  • Commissioning
D · General Assistance

Questions that are not technical incidents

No ticket needed for these — call, email or send a callback request and the service desk will come back to you.

Order-related supportDelivery, dispatch and order status questions.
Warranty informationWhat is covered and for how long.
Invoice-related clarificationQuestions on an invoice or billing line.
Service contract informationScope and terms of a service contract.
AMC informationCoverage, visits and renewal of an AMC.
Engineer coordinationScheduling or rescheduling an engineer visit.
Product documentationManuals, datasheets and configuration records.
Support entitlement verificationConfirming what support you are entitled to.
Request a callback Email the service desk

Not sure where your issue fits?

Raise a general request and the service desk will categorise it and route it to the right team.

Raise a Service Request Call +91 7603053191