Critical
Complete business/service outage.
Examples: Server down, firewall down, entire network unavailable.ExosysNetworks Customer Support Center
One Support Desk. Multiple Technologies. PAN-India Assistance.
How can we help
What do you need today?
The support center is the central gateway for customers who have purchased products, AMC, FMS, managed services, implementation services or technical support from ExosysNetworks.
Raise a Service Ticket
Report a fault or request service for any product, site or contract we support.
Raise a ticketTrack Your Ticket
See the status, engineer details and SLA position of an open service request.
Track a ticketRequest Remote Support
Get an engineer on a secure, customer-authorised remote session — no site visit needed.
Request remote supportWarranty / RMA Support
Warranty verification, DOA and RMA coordination for products bought through us.
Get warranty helpAMC Customer Support
Breakdown calls, preventive maintenance and renewals for your active AMC.
Open AMC supportEscalate an Issue
Move a ticket that is not progressing up our defined escalation matrix.
Escalate a ticket
Support categories
Choose what the problem is with
Pick a category to open a service request with the right team already selected.
HardwareLaptops, desktops, workstations, monitors and peripherals.
NetworkingSwitches, routers, wireless access points and controllers.
Firewall & CybersecurityFirewalls, VPN, endpoint security, EDR/XDR and email security.
Server & StorageRack and tower servers, NAS, SAN and backup appliances.
CCTVCameras, NVR, DVR, VMS and access control.
Software & LicensingOperating systems, Microsoft 365, applications and licences.
CloudCloud workloads, email, user access and backup to cloud.
AMC / FMSAnnual maintenance and facility-management contracts.
Other IT InfrastructurePrinters, UPS, racks, passive networking and accessories.
How support works
One desk from first call to closure
For PAN-India operations you never need to find an individual engineer’s number — every request runs through the central service desk.
- CustomerYou raise one request — by form, phone, email or WhatsApp.
- Central Service DeskLogs, categorises and prioritises the request.
- TicketA Ticket ID tracks the request from start to closure.
- Regional CoordinatorPlans the visit for your city and site.
- Field EngineerResolves on site or remotely and closes with a report.
Priority levels
How we prioritise a request
Choose the priority that matches the business impact when you raise a ticket — it decides how the request is queued and escalated.
High
Major functionality affected but some operations continue.
Medium
Limited users/devices affected.
Low
General issue, request, configuration change or information requirement.
Other ways to reach us
Talk to the support desk
Call Support
+91 7603053191Speak to the service desk to log or follow up a request.
Call nowEmail Support
services@Send details, screenshots and logs — quote your Ticket ID if you have one.
Send an emailWhatsApp Support
+91 7603053191Quick questions and updates. Technical incidents still get a Ticket ID.
Chat on WhatsAppSupport Portal
My Support dashboardTickets, assets, AMC, warranty and SLA performance for enterprise accounts.
See the portalCritical infrastructure down?
Customers with a P1 business-critical outage should call the service desk directly and quote their Ticket ID, then use the escalation matrix if the response is not moving.