Raise a Service Request

Tell us what went wrong. Our support team will review your request and route it to the appropriate technical team.

Start your request Track an existing ticket

Service request

Tell us about the issue

The more precisely you describe the site, product and problem, the faster the right engineer reaches it.

Every request gets a Ticket ID in the format EXO-SR-XXXXXX
The service desk verifies your entitlement and categorises the request
It is routed to the technical team and a remote or field engineer
You can track, update or escalate it with the Ticket ID

P1 – complete outage?

Submit the request, then call +91 7603053191 and quote the Ticket ID so the desk can act on it immediately.

Service request form

Fields marked * are required.

1Customer IdentificationCompany details

Company Name *

Customer ID If you have one — it speeds up entitlement checks.

Contact Person *

Mobile Number *

Email Address *

Office / Branch Location *

Complete Site Address *

2Service Information

Service Type *

3Product DetailsAs much as you have

OEM / Brand

Product Category

Product Model

Serial Number

Asset ID

Purchase Invoice Number

Purchase Date

4Problem Details

Issue Title *

Detailed Description * Tell us: what happened? When did it start? Which users/devices are affected? What troubleshooting has already been performed?

Issue Priority *

P1 – CriticalComplete business/service outage. P2 – HighMajor functionality affected but some operations continue. P3 – MediumLimited users/devices affected. P4 – LowGeneral issue, request, configuration change or information requirement.

5Attachments

Upload files

6Support Mode

How should we support you? *

Remote SupportSecure, customer-authorised remote session. Onsite SupportA field engineer visits the site. Either Remote or OnsiteWhichever resolves it fastest.

7Preferred VisitFor onsite support

Date

Time

Site Contact Person

Contact Number

Your Ticket ID is issued as soon as you submit, and a confirmation is emailed to you.

Choosing a priority

Match the priority to the business impact

Priority decides how the request is queued. If the impact changes, update the ticket and the desk will re-prioritise it.

Priority 1

Critical

Complete business/service outage.

Examples: Server down, firewall down, entire network unavailable.

Priority 2

High

Major functionality affected but some operations continue.

Priority 3

Medium

Limited users/devices affected.

Priority 4

Low

General issue, request, configuration change or information requirement.

Already raised a request?

Use your Ticket ID to check its status, add information or confirm the resolution.

Track Your Ticket Escalate a Ticket